About This FAQ
This FAQ page covers the questions we receive most often from Pakistani players on 10wi. We've organised everything by topic so you can find answers quickly — whether you're asking about a delayed deposit, confused about a bonus condition, or wondering how live cricket betting works during a PSL match.
We update this page regularly as the platform evolves. If you find that an answer here doesn't quite match what you're seeing in your account, it's likely because a feature has been updated since the last FAQ revision. In that case, the most accurate information will always be inside your account dashboard or with our support team.
Getting Support Beyond the FAQ
The FAQ handles the most common situations, but every player's account is different. If your question involves a specific transaction, a bonus that's not showing up, or an account issue that needs someone to look at the actual account history, live chat is the fastest route. You can access it from inside your account after logging in. Most queries are resolved in a single conversation without needing to follow up.
If you prefer email, you can reach our support team at the address shown in the footer below. Email responses typically arrive within a few hours during peak times and within 24 hours at most. For urgent account or payment issues, live chat is always the better option.
Payments and PKR — What Pakistani Players Ask Most
The most common questions we receive are around payments — specifically how long deposits take, why a withdrawal hasn't arrived yet, and which method is fastest. The short answer is that JazzCash and Easypaisa are the quickest for both deposits and withdrawals. Deposits via these wallets typically land in your 10wi balance within a minute, and withdrawal requests to these wallets are often processed within a few hours of being submitted.
Bank transfers and Raast are equally reliable but can add an extra hour or two depending on when you submit the request and your bank's own processing schedule. If you submit a withdrawal on a weekend or public holiday, it may not be processed until the next business day — this is a bank-side delay and not something 10wi controls. The platform side of the request is always processed as soon as it's submitted.
One thing worth knowing: your first withdrawal requires completed KYC verification. This is a one-time process — once your CNIC and selfie have been reviewed and approved, all future withdrawals go through without any additional identity checks. Getting this done early (even before you need to withdraw) saves time when you actually want to cash out your winnings.
Cricket Betting and PSL — A Favourite for Pakistani Players
Cricket is without question the most popular betting category on 10wi among Pakistani users. During PSL season and major international T20 series, live betting traffic on the platform increases significantly. Players bet ball by ball on markets like match winner, top run scorer, total sixes in an over, wickets in a session, and dozens of other real-time markets.
Live cricket odds on 10wi update automatically — you don't need to refresh the page. The best experience for live cricket betting is through the 10wi app, which sends push notifications when key markets open or when odds shift significantly. This is especially useful for betting during rain delays or when playing conditions change quickly.
Winnings from settled cricket bets go directly into your real-money PKR balance and are available for withdrawal immediately — no additional wagering requirements apply to sports bet winnings unless the bet was placed using a sports bonus specifically.
Slots — The Most Played Games on 10wi
Slot games are the most played category on the platform. The Slot Games page lists all available titles organised by provider, theme, and features like free spins rounds, multipliers, and progressive jackpots. If you're new to slots, starting with medium-volatility games with an RTP above 95% is generally a good way to get familiar with how different game mechanics work without burning through your balance too quickly on high-variance titles.
Free spins bonuses — whether from the welcome offer or a reload promotion — are almost always tied to a specific slot or group of slots. Check the promotion details before you start playing to make sure you're spinning on the right game, otherwise the free spins won't apply correctly.
Responsible Gaming — Managing Your Play on 10wi
10wi treats responsible gaming as a genuine priority, not just a checkbox. The deposit limit, session timer, and self-exclusion tools in your account are there to help you stay in control of how much time and money you spend. We encourage every player — whether they're playing occasionally or regularly — to set a personal budget in PKR before they start a session and to stop when that budget is reached, regardless of whether the session has been winning or losing.
Gaming should be an enjoyable form of entertainment. If you ever feel like it's becoming stressful, something you're doing to chase losses, or something that's affecting your daily life, that's a clear signal to use the self-exclusion tool or reach out to our support team. No questions, no pressure — the tools are there and our team will action any self-exclusion request without delay. For more on this topic, the Responsible Gaming page covers everything in detail.