Your Privacy at 10wi

1. Introduction

At 10wi, we respect your privacy and are committed to protecting the personal information you share with us when you use our platform. This Privacy Policy explains what data we collect when you visit our website or use the 10wi app, how that data is processed, and the choices you have regarding your information.

By registering an account or continuing to use 10wi, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, please contact our support team before proceeding. We are always happy to answer questions in plain, straightforward language.

This policy applies to all users of the 10wi platform, including registered members, guests browsing the website, and anyone who contacts us for support. It covers data collected through our website, mobile application, live chat, and any communications you send to us directly.

2. Data We Collect

We collect different types of information depending on how you interact with our platform. Below is a breakdown of what we gather and why:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, phone number, and residential address when you create an account.
• Identity verification documents: National Identity Card (CNIC) or other government-issued ID submitted during KYC verification.
• Payment information: Your JazzCash, Easypaisa, Raast, or bank account details used for PKR deposits and withdrawals. We do not store full card numbers — payment processing is handled by secure third-party providers.
• Support communications: Any messages, emails, or chat transcripts you send to our customer support team.

2.2 Information Collected Automatically

• Device & browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, games played, time spent on platform, links clicked, and session duration.
• Transaction logs: Deposit and withdrawal history, game results, and bonus activity — retained for fraud prevention and compliance purposes.
• Location data: General location inferred from your IP address. We do not collect GPS coordinates from your device.

2.3 Data from Third Parties

In some cases we may receive information about you from third-party partners, such as payment processors confirming a successful PKR transaction, or identity verification services confirming your CNIC details during KYC. We only receive the minimum data required to complete the relevant process.

3. How We Use Your Data

We use the information we collect for the following purposes :

• Account management: Creating and maintaining your 10wi account, processing logins, and managing your profile settings.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and other supported payment methods.
• Identity verification: Confirming your age and identity during KYC to ensure our platform is only used by adults aged 18 and above.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our service based on your feedback.
• Platform personalisation: Tailoring your gaming experience, showing relevant promotions such as PSL cricket offers or slot tournament bonuses, and remembering your preferences.
• Security & fraud prevention: Detecting suspicious login attempts, unusual betting patterns, bonus abuse, and any other activity that may indicate fraud or policy violations.
• Legal & compliance obligations: Maintaining records as required by applicable financial and data protection regulations.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with our games and features, helping us build a better product.
• Marketing communications: Sending you promotional emails or notifications about bonuses and new features — only if you have opted in to receive such communications.

We do not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the 10wi Terms and Conditions — such as maintaining your account, processing payments, and delivering gaming services.
• Legitimate interests: Processing carried out to prevent fraud, maintain platform security, and improve our services, where these interests are not overridden by your rights and freedoms.
• Legal obligation: Processing required to comply with applicable laws, including financial record-keeping and identity verification requirements.
• Consent: Processing for optional activities such as marketing communications, where you have given us your explicit permission. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

10wi does not sell your personal data to third parties. We may share your information with trusted partners strictly in the following circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, and other payment processors receive transaction data necessary to complete your PKR deposits and withdrawals. These providers operate under strict data security standards.
• Identity verification services: Third-party KYC providers may receive your identification documents to verify your identity. These services are contractually bound to handle your data securely and confidentially.
• Game software providers: Our casino and slot game partners may receive anonymised gameplay data for the purpose of game performance analysis. They do not receive your personal identifying information.
• Legal authorities: We may disclose your data if required to do so by a valid legal request, court order, or applicable law. We will always seek to notify you of such a request unless legally prohibited from doing so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant successor entity. We will notify you before this occurs.

All third-party partners who process your data on our behalf are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for their own marketing or commercial purposes.

6. Payments & KYC Verification

Because 10wi facilitates real-money gaming in PKR, we are required to verify the identity of our users before processing significant transactions. This process — commonly known as Know Your Customer (KYC) — protects both our users and the platform from fraud, money laundering, and underage access.

During KYC, you may be asked to submit a copy of your CNIC or another acceptable government-issued identity document. This information is reviewed by our compliance team and, where applicable, by our trusted third-party verification partner. Once verification is complete, the submitted documents are stored securely in encrypted form.

Your payment method details — such as your JazzCash or Easypaisa mobile wallet number, or bank account information for Raast or direct bank transfers — are used only for processing the specific transaction requested. Full card numbers are never stored on our servers. All payment data is transmitted via encrypted channels to PCI-DSS compliant payment processors.

7. Cookies & Tracking Technologies

10wi uses cookies and similar technologies to make our platform work properly and to understand how users interact with our website and app. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep your account secure, and remember your language and display preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: We use anonymised analytics tools to understand how players navigate our platform — which games are most popular, which pages are visited most frequently, and where users tend to drop off. This data is aggregated and cannot be used to identify you personally.
• Performance cookies: These help us monitor page load times, identify technical errors, and ensure the platform runs smoothly across different devices and connection speeds.
• Marketing cookies: With your consent, we may use cookies to show you relevant promotions — for example, reminders about a PSL cricket betting bonus or a new slot tournament. You can withdraw consent for marketing cookies at any time via your browser settings.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may impact your ability to use some features of the 10wi platform.

8. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The specific retention periods for different categories of data are set out in the table in Section 2 of this policy.

When your account is closed — whether at your request or due to policy enforcement — we will retain certain records for the periods specified above to comply with legal obligations, resolve disputes, and protect against fraud. After these periods expire, your data is securely deleted or anonymised.

Financial transaction records are retained for a minimum of 7 years in line with standard financial compliance requirements. This is a legal obligation and applies regardless of the reason for account closure.

9. Your Rights

You have the following rights with respect to your personal data held by 10wi. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of the information we hold is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: You may request deletion of your personal data, subject to certain exceptions where we are required to retain data by law.
• Right to restrict processing: You may ask us to pause the processing of your data while a dispute or review is in progress.
• Right to data portability: You may request a structured, machine-readable copy of the data you have provided to us, so that it can be transferred to another provider if you wish.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

We aim to respond to all data rights requests within 30 days. In complex cases this may be extended by a further two months, but we will notify you if this is the case.

10. Children's Privacy

10wi is strictly an adult platform. You must be at least 18 years of age to register an account or use any of our services. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has provided personal information to us — through registration, gameplay, or any other means — we will immediately suspend the relevant account, delete all associated data, and reverse any transactions where possible. If you believe a minor has created an account on our platform, please contact us immediately so we can take prompt action.

Our KYC verification process is in place specifically to confirm that all registered users meet the minimum age requirement. We take this responsibility seriously as part of our broader commitment to responsible gaming.

11. Data Security

10wi implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords and sensitive account credentials
• Restricted internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of our platform infrastructure
• Two-factor authentication options available for your account login
• Continuous monitoring for unusual account activity and automated fraud detection

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please change your password immediately and contact our support team. We will investigate all reports of suspected breaches promptly.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as quickly as practicable and take all necessary remedial steps.

12. Changes to This Privacy Policy

10wi reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes — those that materially affect how your data is used — we will make reasonable efforts to notify you directly, either via the email address registered to your account or through an in-platform notification. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the 10wi platform after any updated Privacy Policy has been posted constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss closing your account and requesting deletion of your data.

For any privacy-related queries, please contact us at the email address shown in the footer. We are committed to resolving your concerns in a transparent and timely manner.